LUX Privacy Policy

Effective Date: Oct 13, 2023


At LUX, a service provided by BRANDANOTHER ELECTRONICS & ACCESSORIES TRADING LLC, we are committed to safeguarding your privacy and ensuring that you have control over how your data is used. We value your trust and are dedicated to upholding the highest standards for the protection of your personal information. This privacy policy outlines the types of information we collect when you use our LUX Shopify App, how we use and protect that information, your rights regarding this information, and how you can contact us about our privacy practices.

Information We Collect

We collect two types of data: User data and Business data. User data includes personal information such as name and email address used for communication. Business data encompasses information about the business, including business name, address, product information, shipping details, and other specific details like return and refund policies.

Use of Information

We use the information we collect to provide and enhance our services. This includes:

  1. Generating appropriate customer support responses.
  2. Categorizing and prioritizing customer support tickets.
  3. Personalizing the customer support experience.

Sharing Data with Third-Party Tools, Such as AI Models

LUX utilizes third-party tools, including AI models, to enhance our services. It is important to clarify how your data is shared and used in these cases..

1. Data Sharing with Third-Party Tools:

LUX shares certain data with third-party tools, such as AI models, to optimize our customer support responses. This data sharing is limited to the necessary information required to generate tailored replies. Data shared may include user inquiries and related information.

2. Acquiring User Consent:

We are committed to ensuring that you have control over your data. When you use our services, we request your explicit consent to share your data with third-party tools, including AI models. This consent is obtained during the login process, specifically when you grant access to your Gmail account. You will be informed of the nature of data sharing and its purposes. You have the option to decline this consent if you do not wish to share your data for this purpose.

Storage of Information

User and Business data is stored in secure servers with robust encryption protocols. All data is kept within the United States. Data is retained as long as your account is active or as necessary to provide the services. If a user wishes to delete their data, they can do so by deleting their account or contacting our support.

Security Measures

We take security seriously and employ various measures to protect your data, including state-of-the-art encryption methods, secure servers, and stringent access controls. All data transfers are conducted over SSL connections to ensure data security.

Your Rights and Choices

You have the following rights and choices:

1. Review and Update Information: Users can review and update their information through their account settings on the app.

2. Data Deletion: If you wish to delete your data, you can do so by deleting your account, or you can contact our support team for assistance.

Changes to This Policy

Any changes to our privacy policy will be communicated to our users via email and will also be highlighted on our app and website. We encourage our users to regularly review these updates to stay informed about our data practices.

Contact Us

If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at
Please note that your use of the LUX Shopify App and services is subject to this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our app. We advise consulting with a legal expert to ensure compliance with all local and international privacy laws.


LUX ‑ Customer Support AI use and transfer of information received from Google APIs to any other app will adhere to, including the Limited Use requirements.